Product
1. What is marula oil and where does it come from?
Marula oil is a lightweight and fast-absorbing oil extracted from the kernels of the marula fruit, which is native to southern Africa. It is rich in antioxidants, essential fatty acids, and vitamins that offer numerous benefits for the skin and hair.
2. What are the benefits of using marula oil on the skin?
Marula oil is known for its moisturizing, nourishing, and anti-aging properties. It helps to hydrate and soften the skin, improve elasticity, reduce the appearance of fine lines and wrinkles, and protect against environmental damage.
3. Can marula oil be used on all skin types?
Yes, marula oil is suitable for all skin types, including sensitive, dry, oily, and combination skin. It is non-comedogenic, meaning it won’t clog pores, making it a versatile and gentle option for all skin concerns. It is a lightweight and fast-absorbing oil that is suitable for all skin types, including acne-prone and sensitive skin.
4. How can marula oil be incorporated into a skincare routine?
Marula oil can be used as a standalone moisturiser, added to your favourite skincare products for an extra boost of hydration, or used as a facial oil in your nighttime skincare routine. It can also be applied to the hair and nails for added nourishment and shine.
5. What are the main benefits of using marula oil for hair?
Marula oil is deeply nourishing and moisturizing, making it ideal for repairing and strengthening damaged hair. It helps to improve hair elasticity, reduce frizz, and add shine. Additionally, marula oil can protect hair from environmental damage and heat styling.
6. Can marula oil be used on all hair types?
Yes, marula oil is suitable for all hair types, including dry, damaged, curly, straight, and colour-treated hair. Its lightweight texture makes it easy to incorporate into any hair care routine without weighing hair down.
7. How should marula oil be applied to the hair?
Marula oil can be applied to damp or dry hair. Simply dispense a few drops of oil into your palms and gently massage it into the lengths and ends of your hair. Avoid applying directly to the roots to prevent greasiness. Marula oil can also be used as a leave-in treatment or added to your favourite hair products for an extra boost of hydration.
8. Is marula oil sustainable and ethically sourced?
Yes, at OGNAM Advanced Skin Nourishment, we are committed to sourcing our marula oil ethically and sustainably, ensuring that the communities and environment where the marula fruit is harvested are respected and protected. We work with local farmers and cooperatives to ensure fair trade practices and support the preservation of the marula tree.
9. Are marula oil products cruelty-free?
Yes, all of our marula oil skincare products are cruelty-free and never tested on animals. We believe in the importance of ethical and sustainable practices in all aspects of our brand.
Online purchases
1. How can I place an order for marula oil products on your website?
To place an order on our website, simply browse our selection of marula oil products, select the items you wish to purchase, and add them to your cart. Proceed to checkout, enter your shipping and payment information, and confirm your order. You will receive a confirmation email once your order has been successfully placed.
2. What payment methods do you accept for online purchases?
We accept major credit cards that are 3D Secure enabled, such as Visa, MasterCard, American Express for online purchases. All transactions are processed securely to protect your personal and payment information.
3. OGNAM Advanced Skin Nourishment's online payment getaway secure?
All online payments are processed through OGNAM Advanced Skin Nourishment’s secure payment gateway YOCO which offers 3D secure processing and is fully PCI and POPI compliant.
4. How will my order be shipped and what are the shipping costs?
We offer standard and expedited shipping options for online orders. Shipping costs and delivery times may vary depending on your location. You can view the shipping options and costs at checkout before completing your purchase.
5. Can I track my order once it has been shipped?
Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order and estimated delivery date.
6. What is your return policy for online purchases?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your OGNAM Advanced Skin Nourishment products, you can return them within 7 working days for a refund or exchange. Please refer to our Returns and Exchanges policy on our website for more information.
7. Do you offer promotions or discounts for online purchases?
Yes, we occasionally offer promotions, discounts, and special offers for online purchases. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals and promotions.
8. How can I redeem a promotional or voucher code?
Each promotional code is subject to specific terms and conditions for their usage. Here are some general guidelines regarding the use of promotional codes, unless stated otherwise on the specific code:
– each code is unique and can be redeemed only once.
– only one promo code can be redeemed per order. Contact info@ognamskincare.com should you need OGNAM Advanced Skin Nourishment’s customer service to assist in combining multiple codes into one. Ts & Cs apply.
– only one code can be redeemed per person per promotion or offer.
– code must be entered in the code field during the checkout process and cannot be applied to already-placed/existing orders.
– the code discount value will be automatically deducted from the total value of your shopping cart.
– codes have expiration dates and cannot be redeemed once they have expired.
– expiry dates of the codes cannot be extended.
Shipping
1. How will my online order be delivered?
Ognam provides courier delivery services to both residential addresses and office locations within South Africa and Internationally.
2. What information should I provide to ensure best delivery experience?
Please ensure that you provide all the necessary address details for a successful delivery including:
– your home or business name
– a suitable contact number to reach you on
– any other extra address information to allow the courier to easily find you
3. When will I receive my OGNAM Advanced Skin Nourishment order?
- Your order will be delivered to you 3-5 working days once payment is received.
- Deliveries to outlying or regional areas may take up to 5-7 working days depending on the location.
- International deliveries may take up to 14 working days.
4. How much is the shipping fee?
Shipping costs and delivery times may vary depending on your location.
5. Does OGNAM Advanced Skin Nourishment ship orders outside of South Africa?
Yes OGNAM Advanced Skin Nourishment does ship outside of South Africa.
6. How should I store OGNAM Advanced Skin Nourishment products?
OGNAM Advanced Skin Nourishment recommends storing products in a cool and dry environment, away from direct sunlight, at room temperature. It is important to avoid exposing OGNAM Advanced Skin Nourishment products to extreme hot or cold temperatures to protect its properties.
Returns
OGNAM Advanced Skin Nourishment guarantees the quality of its products. If for any reason you would not be happy with your products you can contact OGNAM Advanced Skin Nourishment within 7 working days. We will come and collect the products from you free of charge and will refund you in full.